Last Updated: July 10, 2026

This Privacy Policy will help you understand how this website (“Smoky Mountain Skydive LLC”, “us”, “our” or “we”) processes any and all data and information collected in relation to your use of our website, as well as through our third-party booking platform. We are committed to protecting and respecting your privacy. By using this website, you consent to this Privacy Policy.

Information Collected

We collect information from visitors to this website through data capture forms and contact forms. We collect your details when you email us with an inquiry. We process the personal information you have provided for the purposes of fulfilling your requests, providing appropriate and useful communications, and helping improve our services and your experience. In addition to the above, we may collect information automatically about your visit to our website through the use of Cookies or Log Files, as described below.

Cookies and Web Beacons

A cookie is a small data file which may include an anonymous unique identifier that is sent to your browser from a website’s computers and may either be used only during your session (a “session cookie”) or may be stored on your computer’s hard drive (a “persistent” cookie). Cookies can contain data about user movement during the visit to the website. If your browser software is set to allow cookies, a website can send its own cookie to you.

Cookies are a mechanism for maintaining continuity during a user’s visit to a website. Session cookies go away when you terminate your visit to the website as they are maintained only in your browser’s active memory during your session. Persistent cookies are stored on your computer’s hard drive after you leave and are often used on websites that require login so you can avoid re-entering your credentials on each visit.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. This website also uses Google Analytics and Meta Pixel cookies to help us understand site usage and improve our services. To learn more about managing cookies in your web browser, please visit allaboutcookies.org.

Log Files

Smoky Mountain Skydive follows a standard procedure of using log files. Log file information is automatically reported by your browser each time you make a request to visit a webpage. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Children’s Information

In compliance with the Children’s Online Privacy Protection Rule (“COPPA”), Smoky Mountain Skydive does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. You can learn more about COPPA at coppa.org.

Links to Other Websites

Smoky Mountain Skydive is not responsible for the practices employed by any external websites or services linked to or from this website, including the information or content contained within them. Our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

Scope of This Policy

This privacy policy applies to our online activities and is valid for visitors to this website, as well as to information collected through our third-party booking platform at bookings.burblesoft.com and the BurbleMe mobile application, as described in the Third-Party Booking and Communications Processor section below. This policy is not applicable to any information collected offline or via channels not described herein.

Third-Party Booking and Communications Processor

Smoky Mountain Skydive LLC engages Burble Software (“Burble”) as its official SaaS provider for online reservations and customer communications. When you submit your personal information — such as name, phone number, and SMS consent — via the reservation form hosted at bookings.burblesoft.com or within the BurbleMe mobile application, Burble collects, processes, and stores that data on Smoky Mountain Skydive’s behalf as a data processor.

The personal information collected by Burble is used solely to:

• Facilitate your booking;
• Send operational text messages regarding your reservation;
• Manage your communication preferences, including opt-out requests.

Burble is contractually required to implement and maintain appropriate technical and organisational safeguards to protect your data in accordance with applicable law. To review, update, or revoke your SMS consent at any time, please log in to your account at bookings.burblesoft.com under “Privacy Policy - Communication Preferences” or open the BurbleMe app and navigate to “Settings - Communication Preferences.”

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a data-related request, please contact us at info@smskydive.com or by phone at +1(865)223-5155.

General Disclaimer

While every effort is made to keep information provided over the internet accurate and up-to-date, Smoky Mountain Skydive does not certify the authenticity or accuracy of such information. No warranties, express or implied, are provided for the content, records and/or mapping data herein, or for their use or interpretation by the User. Smoky Mountain Skydive and its agents assume no legal responsibilities for the information or accuracy contained in this data, including any action taken from reliance on any information contained herein and shall have no liability for any damages, losses, costs, or expenses, including, but not limited to attorney’s fees, arising from the use or misuse of the information provided herein. The User’s use thereof shall constitute an agreement by the User to release Smoky Mountain Skydive and its agents from such liability.